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Privacy Policy & Terms of Use | Ether Property Group

Ether Property Group
Your Trusted Partner in London, Ontario Real Estate

This document outlines the Privacy Policy and Terms of Use for Ether Property Group (“Ether,” “we,” “us,” or “our”). By accessing or using our website, https://etherpropertygroup.ca (the “Website”), or utilizing our property management, financing, and renovation services in London, Ontario, you agree to these terms. We are committed to protecting your privacy while delivering hassle-free real estate solutions tailored to rental property owners and investors in the London market.

We may update this policy periodically to align with evolving practices, legal standards, or Ontario rental regulations. Changes will be posted here with the updated date. Continued use after updates implies acceptance.

Last Updated: September 25, 2025

Part A: Privacy Policy

As a leading property management company in London, Ontario, we handle sensitive information related to rental properties, tenant details, and investment financing. Our approach ensures compliance with Canadian federal privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA), and Ontario-specific guidelines for real estate professionals.

1. Information We Collect

To provide seamless services like tenant screening, rent collection, property renovations, and high-ratio financing, we gather:

  • Personal Information: Details that identify you or your tenants, such as full name, email address, phone number, mailing address, financial data (e.g., for CMHC MLI Select applications), and property specifics shared during consultations, agreements, or inquiries.

  • Non-Personal Information: Anonymous usage data, including IP address, browser type, device info, pages visited (e.g., our services on property oversight or ARU conversions), and interaction timestamps to optimize site performance.

We only collect what’s essential for maximizing your rental income and streamlining operations—no more, no less.

2. How We Use Your Information

Your data fuels our mission to simplify real estate ownership in London. We use it to:

  • Manage rental properties, process payments, handle maintenance requests, and ensure legal compliance with Ontario tenancy laws.

  • Facilitate financing and renovations, like applying for up to $45,000 in City of London grants for basement upgrades or ARU projects.

  • Respond to inquiries, send tailored updates on market trends, or share performance reports on vacancy reduction and ROI.

  • Enhance our Website and services through analytics, such as tracking popular pages on multifamily investments.

  • Meet legal requirements, including tax reporting or dispute resolution in London’s rental market.

For example, if you’re exploring our 6.9% management fee structure, we’ll use your contact info to provide a customized proposal without unnecessary follow-ups.

3. Data Protection & Security

Security is at the core of our operations, just like our vetted in-house contractors ensure reliable property upkeep. We implement robust measures, including SSL encryption for data transmissions, secure servers for tenant records, and access controls for financial details. While we strive for top-tier protection, no online system is 100% impervious—please safeguard your login credentials.

In the event of a suspected breach, we’ll notify affected parties promptly as per PIPEDA guidelines and cooperate with authorities.

4. Sharing Your Information

We never sell or rent your data—that’s not how we build trust in London’s competitive rental scene. Sharing occurs only when vital:

  • Service Partners: With reliable third parties like payment processors (e.g., for rent collection), CMHC for financing approvals, or licensed inspectors for renovation projects. All are contractually obligated to uphold privacy standards.

  • Legal Necessities: To comply with court orders, Ontario regulatory bodies (e.g., for tenancy disputes), or to safeguard rights, property, or safety.

If Ether is involved in a merger or acquisition, your data may transfer under strict confidentiality terms.

For cross-border elements (rare in our local focus), we adhere to safeguards like binding corporate rules.

5. Cookies & Tracking Technologies

Our Website uses cookies to remember your preferences—think seamless navigation between our property management and financing pages. We also employ tools like Google Analytics for insights on user trends in London real estate searches. Essential cookies enable functions like form submissions; optional ones help personalize content on ARU grants.

You can opt out via browser settings (e.g., Chrome’s cookie controls) or our consent banner. Note: Disabling may impact features like saving consultation notes. We respect Do Not Track signals and avoid intrusive ad tracking.

6. Your Rights & Choices

Empowering you is key, whether it’s opting out of newsletters or requesting data insights. Under PIPEDA and Ontario law, you can:

  • Access, correct, or update your personal information (e.g., tenant screening results).

  • Request deletion (subject to retention for legal audits, like 7-year financial records).

  • Withdraw consent for marketing or non-essential processing.

  • Obtain a portable copy of your data in a usable format.

Submit requests to ben@etherpropertygroup.ca—we’ll respond within 30 days. For vulnerable groups, like elderly landlords, we offer extra support. We don’t knowingly collect data from minors under 19 without guardian consent; if discovered, it’s deleted immediately.

If unsatisfied, contact the Office of the Information and Privacy Commissioner of Ontario.

7. Data Retention & International Transfers

We retain data only as needed: active client files until account closure plus legal hold periods; anonymized analytics indefinitely for market insights. Upon request, we securely erase or anonymize it.

Our operations are Canada-based, so transfers stay domestic. Any rare international shares (e.g., cloud backups) include PIPEDA-equivalent protections.

8. Amendments to This Policy

We’ll post updates here and notify subscribers via email for major changes. Check back annually, especially with evolving Ontario rental regs.x`

Part B: Terms of Use

These terms govern your use of the Website and our services, from full-service property management to renovation project oversight in London, ON.

1. Acceptance of Terms

These terms govern your use of the Website and our services, from full-service property management to renovation project oversight in London, ON.

2. Scope of Services

Ether specializes in London, Ontario rental management, capital financing, and upgrades like ARU conversions. Services are available in London and nearby areas; we may expand or adjust offerings. All are subject to availability and client eligibility (e.g., for CMHC programs).

3. User Responsibilities

To keep things smooth:

  • Provide truthful info, like accurate property details for assessments.

  • Avoid illegal actions, such as unauthorized access or spamming inquiries.

  • Honor our intellectual property—don’t scrape content on “best property management in London” without permission.

We promote fair use; violations may lead to account suspension.

4. Fees, Payments & Refunds

Our transparent pricing starts at 6.9% of monthly rent—no onboarding or hidden fees. Add-ons for renovations or consulting are optional and detailed upfront. Payments follow service agreements; refunds (e.g., for early cancellations) are per contract terms, minus any incurred costs like permit fees.

5. Intellectual Property

All site content—guides on vacancy reduction, logos, and ROI calculators—is Ether’s property or licensed to us. Use for personal reference only; commercial reproduction needs written approval.

6. Limitation of Liability

We aim for excellence, but to the extent allowed by law, we’re not liable for indirect damages (e.g., lost rental income from market shifts) arising from Website use or services. Our warranties are limited to those in client agreements.

7. Termination

We can suspend access for breaches, like fraudulent financing applications. You may terminate anytime by closing your account, but outstanding fees apply.

8. Governing Law & Dispute Resolution

Governed by Canadian and Ontario laws. Disputes go to London, Ontario courts or mediation for amicable resolutions—keeping your focus on growing your portfolio.

Contact Us

Have questions about your privacy or our terms? We’re here—London locals know we’re responsive.

Thank you for trusting Ether Property Group. Let’s optimize your London real estate together—transparently and securely.

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